Snaps Complaints

Sometimes people are bad. Very bad. Now I know we’re all bad at some point in our life. Even kids are bad - don’t give me the speech about how children are pure and good! Well they’re definitely MORE innocent than the adults we grow up to be. And I really love children. But I’ve seen my sister drop bottles of jam in the kitchen, deliberately and knowingly, at age 3. Children can be evil!

Now at the same time I need to protect the JellyChip community. We currently have about 125,000 downloads of the JellyChip app over the past 3 years. We’ve also seen a huge increase in our active user population over the past two weeks - awesome stuff! But I now need to prepare for when the user population grows dramatically. I really hope this will come in the next couple of months and we’re doing everything we can to get there.

But we need to prepare for those bad eggs. Millions of users means many thousands of people with malicious intent. The minimum age for using JellyChip is 14 years old across the world, but I know we are going to be bringing users onboard much younger than that. And that’s going to be potentially impossible to avoid (as with all social networks). At the same time, it’s our duty to protect those children.

Even in the greater context, we must protect people from abuse and violence. We’ve been building a report Snap function into JellyChip and it should be online next week. This will allow people to report Snaps that violate our terms and conditions and allow us to keep our network safe. It will also allow us to view potential repeat offenders and ban them if necessary.

Just checking we have all things in place to launch:

• endpoints for Snaps complaints correctly work
• view image in popup and preview in admin panel
• filter user ID and Snap ID when observing pic
• showing Snap receiver list (on popup).

This will allow us to remove people from the JellyChip community that fail to follow the rules and be kind. We don’t want to be big brother on JellyChip but I do want to exert a little more control and filtering than is common in ALL other social platforms.