This is the part of JellyChip that drives me absolutely crazy. What do we do with Feed!
It’s currently called Lifeline Feed which sort of represents what the chat should be about - the community connecting with our charities who can better explain their charity impact.
The real issue now though is who should be able to post in “Feed”? Over the past couple of months, we’ve flip-flopped between allowing users to post anything and everything, to users only being able to post if they’re verified.
This would allow charities to provide updates without the clutter of user complaints and something the app has currently implemented. But I get the feeling daily that it’s not enough.
We want users to post in Feed and get talking about positive things. Once upon a time, we even wrote in the text field for encouraging people to “post a nice thing that you did today”.
This was to encourage users to talk about real-world positive impact. However, perhaps according to our own fault, the message did not get through enough and the chat devolved to user feedback, complaints and issues between March and now.
The situation we have now is that we've allowed everybody to post in Feed. However there is a gap missing. There is the community element missing.
We restrict posting images to our verified accounts in JellyChip which also gives them a sense of authority.
However we also need to create a set of channel guidelines that users must abide by. No advertising of third-party apps, no complaints (send to firstname.lastname@example.org), no technical issues (send to email@example.com) etc.
With this we hope to guide discussion in Feed between our users and charities, and reintroduce a sense of “togetherness” back to the app.
Yep, we’re changing lives but I also want us to create a family of givers. I need to find what would make Feed work.